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Computer Problem Report Form
Computer Problem Report Form
1. Describe your problem:________________________________
______________________________________________________
2. Now, describe the problem accurately:
______________________________________________________
______________________________________________________
3. Speculate wildly about the cause of the problem:
______________________________________________________
______________________________________________________
4. Problem Severity:
a. Minor__
b. Minor__
c. Minor__
d. Trivial__
5. Nature of the problem:
a. locked-up__
b. frozen__
c. hung__
d. strange smell__
6. Is your computer plugged in? Yes__ No__
7. Is it turned on? Yes__ No__
8. Have you tried to fix it yourself? Yes__ No__
9. Have you made it worse? Yes__
10. Have you had "a friend" who "Knows all about computers" try to fix it for you? Yes__ No__
11. Did they make it even worse? Yes__
12. Have you read the manual? Yes__ No__
13. Are you SURE you've read the manual? Maybe__ No__
14. Are you ABSOLUTELY SURE you've read the manual? No__
15. If you read the manual, do you think you understood it? Yes__ No__
16. If "Yes", explain why you can't fix the problem yourself.
_________________________________________________________
_________________________________________________________
17. What were you doing with the computer at the time the problem occurred?
_________________________________________________________
_________________________________________________________
18. If you answered, "Nothing", then explain why you were logged in:
_________________________________________________________
_________________________________________________________
19. Are you sure you're not imagining the problem? Yes__ No__
20. Does the clock on your home VCR blink 12:00? Yes__ No__
21. Do you have a copy of "PC's For Dummies"? Yes__ No__
22. Do you have any independent witnesses to the problem? Yes__ No__
23. Do you have ANY electronic products that DO work? Yes__ No__
24. Is there anyone else you can blame this problem on? Yes__ No__
25. Have you given the machine a good whack on the top? Yes__ No__
26. Is the machine on fire? Yes__ No__
27. Can you do something else, instead of bothering me? Yes__
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